functions of front office department in hotel industry

The hotel’s different departments and their functions all play a crucial role in ensuring the successful run of the business, while providing a positive experience to its guests. A well-run hotel makes luxury and comfort look easy, but it takes the effort of a lot of hard-working people to create that impression. The front office is a hotel’s communication center; it is the vital link between the hotel management and the guest. The four major operational departments of a hotel are: housekeeping department, food and beverage service department, food production (kitchen) department, and front office department. Software programs ensure that front desk, housekeeping, restaurant and management staff will perform their roles smoothly. This article takes a trip back in time and offers a glimpse of the past through an exploration of the old systems of hotel front office racks. it has a complimentary role of image building throgh guest relations. It also provides assistance to guests during their stay, completes their accommodation, food and beverage, accounts and receives payment from guests. There are different types of business within the hospitality industry; however, this article aims to explore the operational and functional departments of a hotel. Which is why along with capable team members, outstanding management is required to watch over this key hotel department. The hotel front desk is the reception area of the hotel. role of front office to reserve,register,assign rooms to guest. Hotel Office Administration Job Descriptions. Front Office Department is the face and as well as the voice of a business. Front Desk, Reservation, Cashier, Concierge, Housekeeping, and Laundry Regardless of the star rating of the hotel or the hotel type, the hotel has a front office as its most visible department. The quality of front office operations in hotels can make or break any stay. They are also a means for communication between all departments. Front Office – Nerve Centre of The Hotel. Those at the desk basically keep the hotel operating, with its many responsibilities. Allow front office standards to slip and the entire guest experience can be damaged beyond repair. first and last point of contact for every guest. The Front Office function of a Hotel is to act as the public face of the hotel, primarily by greeting hotel patrons and checking in guests. •contributes to more than 60 % total hotel sales. Although all employees have important roles to play, the management and administrative staff … For a business such as hospitality, the front office department comes with an aspect of elevating customer experience with the business. Every day is different with the arrival of new personalities from different walks of life. The evolution of the hotel front-of-house, as overseen by the front office department, over the last several decades indicates larger changes and trends within the hospitality industry itself. Today, if a hotel's computer system suddenly went down, chaos would erupt. When a guest calls for assistance because of fire, illness, theft, or any other emergency, it is usually the front office that must respond. FRONT OFFICE ROLE EXPECTATIONS AS DEFINED BY HOTEL MANAGEMENT AND BY FRONT OFFICE PERSONNEL A COMPARATIVE STUDY by Mark D. Scott A thesis/project submitted to the Faculty of the School of Food, Hotel and Travel Management at Rochester Institute of Technology in partial fulfillment of the requirements for the degree Or break any stay it has a complimentary role of image building throgh guest relations front desk, housekeeping restaurant... Management staff will perform their roles smoothly operations in hotels can make or break stay. 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